Return Policy


Gem Vitality offers a 100% Happiness Guarantee on all orders! If your order does not exceed your highest expectations, we will refund you or send you a replacement within 30 days.

For all returns please e-mail for steps to take.


If you receive any damaged or defective products, please address your concern to with the customer name, order number, and photo of the damaged or defective product(s) within 30 days from receipt date. 

If considers the items damaged or defective, the product will be replaced by If the item is addressed after 30 days the item is only eligible for store credit. All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.


If your package is incomplete please send a photo of your entire order including the packing slip to within 10 days from delivery date. Once confirmed by Gem Vitality the missing item(s) will replaced by After the given timeframe Gem Vitality is subject to deny the mistake inquiry.